🍂 Autumn Sale Now On - All Prices Reduced, 100 Night Home Trial & Free Delivery On All Orders 🚚

Frequently Asked Questions

We have curated a list of frequently asked questions to give you the confidence in making a more informed decision. And if there is a specific topic we haven't covered for you, simply send us a message or call us. We're here to help.

Every Luxara mattress is proudly made in Melbourne, Australia. Our mattresses are made to order and arrive "factory fresh." You'll never receive old inventory or boxed mattresses that are stored in a warehouse for months at a time.
Mattresses made in the Australia must meet strict health, safety, and environmental standards. Other countries may not offer the same protections and quality standards.
We refuse to compromise on the quality of our Luxara mattresses just so that we can ship them in a box. Every handmade Luxara mattress is made to order, and due to the quality of the materials and construction it cannot be compressed and stuffed into a box for shipping. Instead, we deliver it factory-fresh and uncompressed.
Bed-in-a-box mattresses are compressed, shrink-wrapped, folded, then rolled into a cardboard box for shipping. While this allows bed-in-a-box companies to save on freight costs, it takes a severe toll on the integrity of the mattress by breaking down the cell structure of the foams. It can also result in uneven firmness and sinking support in some areas, reducing the overall lifespan of the mattress.
We believe your bed deserves better than being stuffed in a box. That’s why all Luxara mattresses come with free delivery and are never stuffed in a small shipping box.
We have carefully engineered different comfort levels in each mattress.
Medium is our most popular comfort level and provides a perfect balance of comfort and uplifting support. It is designed to replicate the comfort level used in luxury hotels.
Feel free to contact us if you would like to discuss the options in more detail.
We’re committed to providing you with a mattress that’s good for the environment and your health. Luxara provides the best in support and comfort while utilising environmentally friendly, natural materials so you can feel confident you are having a healthy and restorative sleep.
Every Luxara mattress features:
  • Cover made with natural bamboo
  • Ultra-Fresh™ nontoxic, antimicrobial treatment
  • Wool layer that is naturally antibacterial and insulating
  • GECA certified foams that meet high standards for health and environmental safety
  • Sensitive Choice® approved by National Asthma Council Australia
  • Recycled steel springs
Foams that are GECA certified are guaranteed to be low in volatile organic compounds (VOCs), so you don’t have to worry about off-gassing odours. GECA certified foams are also guaranteed to be free of ozone depleters, PBDEs, TDCPP, and TCEP flame retardants, mercury, lead, and other heavy metals, formaldehyde, and phthalates.
Our antimicrobial treatment by Ultra-Fresh™ is added to all Luxara mattresses and will last the life of the mattress. Ultra-Fresh™ naturally inhibits the growth of bacteria, mould, mildew, and the discoloration that they can cause on the surface of a mattress. Ultra-Fresh™ antimicrobial treatment is also biodegradable and non-toxic.
No. We never use fiberglass or toxic chemicals in any of our mattresses. Luxara mattresses are made with environmentally friendly, natural materials so you can feel confident you are having a healthy and restorative sleep.
Picking the right mattress to help ease back pain starts with assessing your typical sleep position, then choosing a mattress that best supports you in that position. No matter what kind of mattress you choose, the best mattresses for back pain should include firmer support zones for optimal spinal alignment.
The Luxara Platinum mattress is specifically designed to help relieve pain and pressure points in your back, neck, and shoulders. It is engineered with dedicated spinal support to promote healthy spinal alignment for every type of sleeper.
The Luxara Platinum also includes a layer of contouring memory foam and a cushioned pillow top to take stress off sensitive joints. It also includes an additional layer of micro springs designed to contour to your curves to relieve pressure points for better circulation.
We also use premium Dunlop foams and inner springs that are triple-tempered for maximum strength and a long-lasting mattress that won’t sag over time.
Our best-selling mattress is the Luxara Platinum Mattress - a perfect balance of comfort and uplifting support.
A true medium-firm mattress, it provides pressure-relieving comfort and healthy spinal alignment whether you sleep on your back, side, or stomach. This mattress is best for people who want a cushioned feel with balanced resistance, those with back or neck pain, and couples who may have different sleep preferences.
On a firmness scale of 1-10 (with 10 being the firmest), it falls within a 7-8.
Visit the following page to compare different Luxara mattresses side by side:
https://luxara.com.au/pages/compare

Luxara Delivery, Home Trial and Returns


Our delivery is 100% free, Australia wide.
Delivery generally takes up to 3-10 working days depending on exact location. Please contact our friendly sales team for more up-to-date timings.
Our mattresses are made to order in Australia and arrive "factory fresh." You'll never receive old inventory or boxed mattresses that are stored in a warehouse for months at a time.
All Luxara mattresses come with a 100 night sleep trial. During this time you can test your new mattress out in the comfort of your own home. You must try the mattress for a minimum of 30 nights from the date received, this will give your body the adequate time to adjust. If between, night 31-100 you still are not satisfied with your sleep, then let us know and we will arrange to collect your mattress.
If you aren't completely happy with your Luxara mattress during your 100-night home trial, just contact us. We’ll schedule a pick-up of your mattress and issue a refund for the purchase price to your original method of payment.
We never resell returned mattresses. Instead, we donate them or recycle them.
If you aren't completely happy with your Luxara mattress during your 100-night home trial, just contact us. We’ll schedule a pick-up of your mattress and start the exchange process.
We never resell returned mattresses. Instead, we donate them or recycle them.
Once your new mattress is delivered, a new 100-night home trial begins.
All of our mattresses are made to order and arrive to you factory fresh. That means the high-quality materials inside them need a little bit of time to soften up. You should notice your new mattress begin to conform to your body after a few days. You may even notice continuing improvement for up to a month.
Remember that your body will need some time to adjust to a brand new mattress. If you've been sleeping on an old mattress, your body likely got used to it, even if it didn't provide you with adequate support. That's why we give you a generous 100-night home trial to give you time to acclimate to your new mattress.
If after a month or so, you still feel that your mattress is too firm (or too soft), contact us and one of our friendly sleep guides will be happy to help you.

Luxara Mattress Care and Maintenance


All Luxara mattresses can be rotated from head to foot. We recommend rotating the mattress after six months and then once a year after that. This will ensure that the surface of the mattress breaks in evenly.
Our Kids Flip mattress is dual-sided - one side for ages 3-7 and one side for ages 8-12 - and is designed to be flipped over based on the age of your child. Each side offers a different firmness level to support your child's growth for years.
As part of regular maintenance, vacuum your mattress at least twice a year to get rid of dust, crumbs, and any other dirt. You can also deodorize your mattress by generously sprinkling it with baking soda. Leave it on for a day and then vacuum it up to refresh your mattress.
Tip: Adding a mattress protector over your mattress gives it an added layer of protection from stains, moisture, and debris. Just make sure to wash your mattress protector regularly.
While a mattress protector isn't required, it's a great barrier against spills, stains, humidity, and sweat. If you do choose to use a mattress protector with your Luxara mattress, choose one that's made from a soft, breathable material like bamboo. We recommend our Luxara Waterproof Bamboo Mattress Protector.
All Luxara mattresses are covered in natural bamboo that is soft to the touch, breathable, and durable, as well as gentler on the environment. Our 100% bamboo material is also hypoallergenic and antimicrobial to promote cooler, healthier sleep.
The Luxara mattresses are built to last 10 to 15 years with normal use. We engineer our products with durability in mind, using high-gauge tempered steel for the support springs; high-density foams; sturdy construction; and Ultra-Fresh™ antimicrobial treatment that keeps the fabric and foams fresher longer. Then we back it all up with a 10-year warranty. (For details, see our warranty page.)

Luxara Mattress Springs


The innerspring mattress gets its name from the metal support springs that form the core of the bed. This traditional mattress type is known for its classic supportive, bouncy feel.
The main difference between an innerspring mattress and a foam mattress comes down to the materials. An innerspring has a core support system made of coiled metal springs and foam layers on top, while a foam mattress is made up only of layers of polyurethane foams.
Innerspring mattresses generally have a more supportive bouncy feel and also will transfer heat better than traditional foams to ensure superior airflow for a cooler sleep.
Luxara innersprings are constructed from recycled carbon steel and are triple-tempered for maximum strength and a long-lasting mattress that won’t sag over time.
Generally speaking, spring count is a good indicator of the overall comfort, support, and durability that a mattress offers. The number of springs in a mattress also depends on its size.
The queen size of our Luxara Classic and Platinum Mattress features 740 individually pocketed springs that responds to your movements and limits motion transfer. Our Luxara Platinum Mattress also features an additional layer of 1280 individually encased micro pocket springs (in queen size).
Pocket springs are individually wrapped metal spring coils. The two main advantages to individually pocketed springs are 1) that they conform and respond to your curves better than open springs and 2) they limit motion transfer because the springs move independently.
Most innerspring mattresses are built with a single base layer of springs, covered by foam, fabric, or other padding. Dual-spring mattresses like the Luxara Platinum Mattress, on the other hand, have two layers of springs. On top of the 5-zone support springs layer is a thinner, more flexible layer of individually wrapped comfort micro springs.
Dual-spring construction has a couple of advantages. First, dual-spring systems are more durable and less likely to sag over time. Second, the extra layer of contouring springs provides added pressure relief and targeted support where you need it most, for a comfortable, supportive night's sleep.
Luxara Classic Mattress (queen size):
Pocketed springs: 740

Luxara Platinum Mattress (queen size):
Pocketed springs: 740
Micro springs: 1280
Total Springs: 2,020

Luxara Kids Mattress


Because their growing bodies need proper support to stay in a natural body position, look for a medium-firm mattress for your younger child to start. Our Luxara Kids Flip mattress offers two firmness levels specifically designed for children aged 3-7 and 8-12.
Besides looking for the proper amount of support, opt for a kids mattress that's made with high-quality natural materials. Look for foams that are certified to be free from chemicals and have low VOCs (volatile organic compounds) to limit your child's exposure to potentially harmful chemicals and gasses.
Every Luxara Kids mattress features:
  • Cover made with natural bamboo
  • Ultra-Fresh™ nontoxic, antimicrobial treatment
  • Wool layer that is naturally antibacterial and insulating
  • GECA certified foams that meet high standards for health and environmental safety
  • Sensitive Choice® approved by National Asthma Council Australia
  • Recycled steel springs
A kids mattress should be at least 30cm thick to provide the proper support and cushioning for your growing child.
Our Luxara Kids Flip Mattress is available in two sizes: single and king single.
Back To Top