If for any reason after the first 30 nights and within the 100-night home trial of purchase you are not happy with your Luxara mattress you are able to return your mattress for a full refund.
Your 100 night sleep trial starts from the date that your mattress is delivered. We ask that you give it a decent trial of at least 30 nights so that your body can fully adjust to your new mattress.
Each customer is entitled to either one exchange or one refund.
The return shipping is covered for all mattresses in metro areas of Sydney, Melbourne, Brisbane, Adelaide and Perth. For all regional and rural deliveries, the 100-night trial is still available, however the return shipping is not covered.
The mattress will need to be bagged for the return, so we recommend you keep the plastic bag it comes in.
To arrange a return or exchange within 100 nights, please call us on 1800 589 272 or email us at hello@luxara.com.au.
We ask that you give us a reasonable amount of notice when requesting a collection and refund. We may not be able to pick up your mattress in this time frame if you give us less than 4 business day’s notice.
We expect that you keep your mattress in good condition. We are not able to take back mattresses that are soiled as our delivery team are not able to handle soiled mattresses. We also can’t take a mattress back that has been damaged by misuse, has a strong odour from cigarettes, perfumes or other strong smells and we can’t take any mattresses back that has fleas or pet hair from your cat or dog sleeping on it.
If you would like to exchange your mattress and your replacement mattress is more expensive than your original purchase - you will be required to pay the outstanding amount before the replacement mattress can be delivered to your home. However, if you choose a less expensive mattress, we will initiate a refund of the difference as soon as we have swapped them over for you.
Luxara will return funds via the original payment method within 10 days of collection of the faulty product.